Treatment
Q: Do I really need counseling? I'm not sure things are bad enough and others certainly have it much worse.
A: We hear this from many of our clients. There is no "bad enough" to benefit from having a non-judgmental, confidential ear. In fact, research has shown that some of the benefits of therapy are achieved simply by making the first appointment and acknowledging the desire to live a fuller, more peace-filled life.
Q: How many sessions will it take? How often do I need to see my therapist?
A: Session length and duration of treatment is unique to each client. These are decisions that you will make with your therapist as you collaborate on developing a treatment plan and goals. We also know that life is busy, and we never want counseling to add to your stress. Many clients initially come to counseling weekly, eventually tapering down to biweekly, monthly, and as needed. Our goal is to help you find abundant life outside the therapy room while providing the reassurance that counseling is always available when challenges arise.
Q: How long are sessions?
A: This also depends upon your arrangement with your therapist. Some insurance companies dictate session length. The freedom to establish session length based upon your schedule and goals is one of the benefits of not using insurance for counseling. Typically sessions are approximately 50 minutes.
Q: I see some Christian references on your website. What if I am not a Christian?
A: We work with clients from all religious backgrounds. Some, but not all of our therapists are Christian by faith, from a variety of denominations. As professionals, we are client-centered meaning we honor the personal beliefs and convictions of our clients. We also adhere to our professional ethical guidelines and employ evidence-based interventions as learned through our educations. Clients guide if and how much they incorporate their faith or spirituality into our sessions. Clients who are specifically seeking counseling from a Christian worldview can find counselors in our practice who will support them in their journey. Our goal is to help all clients feel welcome, comfortable, and supported in their pursuit of a full, meaningful life.
A: We hear this from many of our clients. There is no "bad enough" to benefit from having a non-judgmental, confidential ear. In fact, research has shown that some of the benefits of therapy are achieved simply by making the first appointment and acknowledging the desire to live a fuller, more peace-filled life.
Q: How many sessions will it take? How often do I need to see my therapist?
A: Session length and duration of treatment is unique to each client. These are decisions that you will make with your therapist as you collaborate on developing a treatment plan and goals. We also know that life is busy, and we never want counseling to add to your stress. Many clients initially come to counseling weekly, eventually tapering down to biweekly, monthly, and as needed. Our goal is to help you find abundant life outside the therapy room while providing the reassurance that counseling is always available when challenges arise.
Q: How long are sessions?
A: This also depends upon your arrangement with your therapist. Some insurance companies dictate session length. The freedom to establish session length based upon your schedule and goals is one of the benefits of not using insurance for counseling. Typically sessions are approximately 50 minutes.
Q: I see some Christian references on your website. What if I am not a Christian?
A: We work with clients from all religious backgrounds. Some, but not all of our therapists are Christian by faith, from a variety of denominations. As professionals, we are client-centered meaning we honor the personal beliefs and convictions of our clients. We also adhere to our professional ethical guidelines and employ evidence-based interventions as learned through our educations. Clients guide if and how much they incorporate their faith or spirituality into our sessions. Clients who are specifically seeking counseling from a Christian worldview can find counselors in our practice who will support them in their journey. Our goal is to help all clients feel welcome, comfortable, and supported in their pursuit of a full, meaningful life.
Insurance/Payment
Q: Do you accept insurance?
A: Some of our providers are in network with most of the major insurance companies. Our pre-licensed clinicians and student interns are more limited in which insurance plans they can accept but offer services at a reduced rate. In many cases these self-pay rates are comparable to co-pays and may be more affordable for clients with high-deductible insurance plans. Part of our mission is to make mental health services as accessible as possible. Offering affordable, fee-based services is one of the ways we hope to provide services to clients who may not want to use insurance for a variety of reasons. Here are some compelling reasons clients may opt out of using insurance for counseling services.
Q: How much does counseling cost?
A: We strive to make counseling as affordable as possible. Out of pocket cost of counseling will depend upon whether or not you use insurance, your insurance plan, or for self-pay clients, your agreement with your therapist. Our therapists have a limited number of sliding scale spaces available, so please don't let cost keep you from calling.
Q: How do I pay?
A: We accept cash, check, HSA/FSA, and all major credit cards. In most cases, we will ask to keep a credit card/HSA/FSA card on file in our confidential, HIPAA compliant electronic health record system. We request that if you do not have a card on file, payments be made at the time of service unless another arrangement has been made with your therapist. You can pay online by going to your client portal where you will also be able to see past invoices.
A: Some of our providers are in network with most of the major insurance companies. Our pre-licensed clinicians and student interns are more limited in which insurance plans they can accept but offer services at a reduced rate. In many cases these self-pay rates are comparable to co-pays and may be more affordable for clients with high-deductible insurance plans. Part of our mission is to make mental health services as accessible as possible. Offering affordable, fee-based services is one of the ways we hope to provide services to clients who may not want to use insurance for a variety of reasons. Here are some compelling reasons clients may opt out of using insurance for counseling services.
Q: How much does counseling cost?
A: We strive to make counseling as affordable as possible. Out of pocket cost of counseling will depend upon whether or not you use insurance, your insurance plan, or for self-pay clients, your agreement with your therapist. Our therapists have a limited number of sliding scale spaces available, so please don't let cost keep you from calling.
Q: How do I pay?
A: We accept cash, check, HSA/FSA, and all major credit cards. In most cases, we will ask to keep a credit card/HSA/FSA card on file in our confidential, HIPAA compliant electronic health record system. We request that if you do not have a card on file, payments be made at the time of service unless another arrangement has been made with your therapist. You can pay online by going to your client portal where you will also be able to see past invoices.
Making and Keeping Appointments
Q: How do I cancel or reschedule an appointment?
A: We kindly request 24 hour notice for cancellations. Please contact your therapist directly to cancel or reschedule. You can access our extension directory by contacting 757-603-4603 ext. 8 or here.
Q: I don't think I can find my telehealth link. What do I do?
A: Please contact your therapist who will send you a link.
Q: Which office am I going to?
A: Please check your confirmation email or text for the office location. Therapists' typical office locations are also listed here.
A: We kindly request 24 hour notice for cancellations. Please contact your therapist directly to cancel or reschedule. You can access our extension directory by contacting 757-603-4603 ext. 8 or here.
Q: I don't think I can find my telehealth link. What do I do?
A: Please contact your therapist who will send you a link.
Q: Which office am I going to?
A: Please check your confirmation email or text for the office location. Therapists' typical office locations are also listed here.