Patient Billing Overview
Our billing policy is designed to deliver a convenient and consistent payment experience to our patients. We will securely save your FSA, credit, or debit card on file to cover any balance due after your insurance benefits are applied. This policy will help you to simplify how you pay medical bills.
Paying your healthcare bills is now a convenient experience, just like paying for a hotel visit or a subscription streaming service. You will not receive a paper statement in the mail (unless you request one), and we’ll send you helpful electronic communications about your payment. Plus, it’s completely secure, so you never have to worry about your personal information being viewed or stolen by others.
Here’s how it works:
If we do not have current payment information on file for you, we will send you a credit card authorization form the next time we receive a payment update from your insurance company. If you receive an electronic message from us asking for your credit card information, please fill it out online. If you have any concerns, just give us a call.
Paying your healthcare bills is now a convenient experience, just like paying for a hotel visit or a subscription streaming service. You will not receive a paper statement in the mail (unless you request one), and we’ll send you helpful electronic communications about your payment. Plus, it’s completely secure, so you never have to worry about your personal information being viewed or stolen by others.
Here’s how it works:
- We securely save your credit or debit card information before your visit.
- We work with your health plan to determine your payment amount for the visit. If you have a flat copay or known deductible, we will run your card for that amount within a few days of your appointment.
- If the amount owed is different from what we estimated and charged once we receive your EOB, we will contact you by email or phone. You may pay your balance online at any time, or we will process your card approximately one week after we send you the statement. Please contact us if you have any questions.
- We process the payment for you automatically and email you the receipt. If for some reason we cannot process your credit card payment, we will send you a statement and continue to try to make a payment on the card you gave us.
If we do not have current payment information on file for you, we will send you a credit card authorization form the next time we receive a payment update from your insurance company. If you receive an electronic message from us asking for your credit card information, please fill it out online. If you have any concerns, just give us a call.
Frequently Asked Questions
Q: Is this something new?
A: No. We have recently reorganized our billing department in order to be more efficient and provide better service to our clients. Honor and integrity, kindness and generosity are primary values of our practice, and we are always trying to improve our practices to better align with our values.
Q: How much are you going to charge my card?
A: We will charge your card the amount that your health plan determines is your responsibility. We do our best to verify your benefits before your first session. We will provide you that estimate. Please know that this is an ESTIMATE based on what your insurance company tells us at the time of scheduling the appointment. Sometimes this amount changes based on changes to your plan, differences in procedure codes billed, and how the insurance company processes your claim.
Q: Will you send me a bill to let me know what I owe?
A: After your appointment, you will receive an explanation of benefits (EOB) from your insurance company that will confirm your payment responsibility. We receive the same letter within 7-30 days following your appointment. We will review each EOB carefully. If there are discrepancies between the estimate and the amount owed according to the EOB, we will investigate and contact you before we charge your card. If a refund is owed, we will gladly refund you.
Q: What if I have a flat copay?
Once we determine your copay, we will run your card for that amount within a few days of your appointment. If it turns out that you do not owe anything for the appointment, we will gladly refund the copay and update our records.
Q: What is a deductible? How does it affect me?
A: First, contact your health plan to determine if you have a deductible and the exact amount of the deductible. An annual deductible is the dollar amount you must pay out of pocket during the year for medical expenses before your health plan begins paying. For example, if your health plan has a $500 deductible, you must pay the first $500 of medical expenses before your health plan begins to pay for any services. This is similar to the deductible for your car insurance or homeowner’s insurance.
Q: When does a deductible begin?
A: Your deductible begins annually at the start of your health plan year. Health plans can start on any date. Q: How will I know when my deductible has been met?
A: You may find out when your deductible has been met by calling your health plan at any time. Some health plans enable patients to view this information online.
Q: What happens if I do not have a credit card?
A: If you do not have a credit or debit card, we can accept cash or check at the time of the appointment.
Q: What happens if I need to dispute my bill?
A: We will only charge you the amount determined by your health plan in your EOB. However, we will work with you if there has been a mistake on your bill, and refund you the necessary amount to correct any error.
Q: I do not have a deductible or I have two plans. I will never owe you anything. Do I still need to give you a credit card?
A: Due to the complexity of health plans, patients are not always aware of their payment responsibility. Additionally, changes to health plans happen often, which can make you responsible for payments without your knowledge so we ask all patients to save a card on file to ensure we are prepared in the event they do have payment responsibility. Additionally we charge cards for no show and late cancellation fees as outlined in our policies and procedures. The one exception is for patients with Medicaid coverage. If you have Medicaid, we will not require a credit card.
Q: Who can I talk to about this policy? I have concerns.
A: We can answer any questions you have if you give us a call at 757-603-4603 or email billing@abundantlifepartners.com.
Thank you for your support!
A: No. We have recently reorganized our billing department in order to be more efficient and provide better service to our clients. Honor and integrity, kindness and generosity are primary values of our practice, and we are always trying to improve our practices to better align with our values.
Q: How much are you going to charge my card?
A: We will charge your card the amount that your health plan determines is your responsibility. We do our best to verify your benefits before your first session. We will provide you that estimate. Please know that this is an ESTIMATE based on what your insurance company tells us at the time of scheduling the appointment. Sometimes this amount changes based on changes to your plan, differences in procedure codes billed, and how the insurance company processes your claim.
Q: Will you send me a bill to let me know what I owe?
A: After your appointment, you will receive an explanation of benefits (EOB) from your insurance company that will confirm your payment responsibility. We receive the same letter within 7-30 days following your appointment. We will review each EOB carefully. If there are discrepancies between the estimate and the amount owed according to the EOB, we will investigate and contact you before we charge your card. If a refund is owed, we will gladly refund you.
Q: What if I have a flat copay?
Once we determine your copay, we will run your card for that amount within a few days of your appointment. If it turns out that you do not owe anything for the appointment, we will gladly refund the copay and update our records.
Q: What is a deductible? How does it affect me?
A: First, contact your health plan to determine if you have a deductible and the exact amount of the deductible. An annual deductible is the dollar amount you must pay out of pocket during the year for medical expenses before your health plan begins paying. For example, if your health plan has a $500 deductible, you must pay the first $500 of medical expenses before your health plan begins to pay for any services. This is similar to the deductible for your car insurance or homeowner’s insurance.
Q: When does a deductible begin?
A: Your deductible begins annually at the start of your health plan year. Health plans can start on any date. Q: How will I know when my deductible has been met?
A: You may find out when your deductible has been met by calling your health plan at any time. Some health plans enable patients to view this information online.
Q: What happens if I do not have a credit card?
A: If you do not have a credit or debit card, we can accept cash or check at the time of the appointment.
Q: What happens if I need to dispute my bill?
A: We will only charge you the amount determined by your health plan in your EOB. However, we will work with you if there has been a mistake on your bill, and refund you the necessary amount to correct any error.
Q: I do not have a deductible or I have two plans. I will never owe you anything. Do I still need to give you a credit card?
A: Due to the complexity of health plans, patients are not always aware of their payment responsibility. Additionally, changes to health plans happen often, which can make you responsible for payments without your knowledge so we ask all patients to save a card on file to ensure we are prepared in the event they do have payment responsibility. Additionally we charge cards for no show and late cancellation fees as outlined in our policies and procedures. The one exception is for patients with Medicaid coverage. If you have Medicaid, we will not require a credit card.
Q: Who can I talk to about this policy? I have concerns.
A: We can answer any questions you have if you give us a call at 757-603-4603 or email billing@abundantlifepartners.com.
Thank you for your support!